Got a question? We have answers. Not all of them are here, but we are an email or phone call away!
Are you environmentally/eco friendly?
Yes, we recycle everything we can, which amounts to hundreds of thousands of pounds per year. We also have Asheville and the surrounding area's only eco-friendly offset press.
What is the minimum order quantity?
Minimum order quantities vary depending on the printing method and product.
Do you offer rush services?
Yes, we offer rush services for urgent projects when possible.
What is a proof, and why is it important?
A proof is a preview of your printed piece before final production. It helps ensure accuracy.
What file formats do you accept for printing?
We accept a variety of file formats, including PDF, AI, EPS, and JPEG.
Do you offer design services?
Yes, we offer professional graphic design services to help bring your vision to life.
What is the difference between wide format and large format printing?
While both produce large prints, large format typically refers to even larger prints, such as vehicle wraps and murals.
What is wide format printing and what can it be used for?
Wide format printing produces large-scale prints for banners, posters, and trade show displays.
What is the difference between offset and digital printing?
Offset printing is ideal for large quantities and high-quality results, while digital printing is better for short runs and quick turnaround times.
What types of printing services do you offer?
We offer offset printing, digital printing, wide format printing, large format printing, and more.
Can you print on specialty materials like vinyl or canvas?
Yes, we offer printing on a variety of materials beyond paper.
What is the difference between CMYK and RGB color modes?
CMYK is used for print, while RGB is used for digital displays.
Can you match a specific Pantone color?
Yes, we can match Pantone colors for accurate color reproduction.
What is the difference between coated and uncoated paper?
Coated paper has a smooth finish for high-quality images, while uncoated paper has a natural feel.
What types of paper do you offer?
We offer a wide range of paper stocks, including coated, uncoated, cardstock, recycled, and specialty papers.
Do you charge for shipping?
Shipping costs vary based on the order size and location.
What payment methods do you accept?
We accept various payment methods, including credit cards, checks, and online payments.
Do you offer discounts for bulk orders?
Yes, we offer discounts for larger quantities.
What factors affect the price of a print job?
actors include paper type, quantity, size, color complexity, cuts, and finishing options.
How do I get a quote for a printing project?
You can request a quote online or by contacting our sales team.
Do you offer installation services for signs and banners?
Yes, we offer professional installation services.
Do you offer removal services for old vehicle wraps?
Yes, we offer removal services to prepare your vehicle for a new wrap.
How long does it take to install a vehicle wrap?
Usually 1-2 days, but installation time varies depending on the vehicle size and complexity of the design.
Can you design custom vehicle wraps?
Yes, we offer custom vehicle wrap design and installation.
What is the best material for a banner?
The best material depends on the banner's size, location, and wind conditions. Vinyl is used on most banners.
What materials do you use for outdoor signs?
We use durable materials like aluminum, acrylic, and vinyl for outdoor signs.
Can you help with brand identity development?
Yes, we can help you develop a strong brand identity.
Do you offer digital marketing services?
We offer digital marketing services to complement your print materials.
Can you create social media graphics for my business?
Yes, we can design social media graphics to enhance your online presence.
What graphic design services do you offer?
We offer logo design, brochure design, business card design, and more.
Can you help with SEO for my website?
Yes, we offer SEO services to improve your website's visibility.
What content management systems do you use?
We work with popular CMS platforms like Webflow, WordPress and Wix.
What website development services do you offer?
We offer website design, development,e-commerce and hosting management.
Can you help with direct mail marketing campaigns?
Yes, we offer direct mail marketing services, including design and printing.
Can you provide mailing list cleaning services?
Yes, we offer mailing list cleaning to ensure accurate delivery.
What is the difference between first-class and standard mail?
First-class mail is typically faster than standard mail.
Do you handle mailing permits and postage?
Yes, we can handle mailing permits and postage on your behalf.
What is the minimum quantity for bulk mailing?
There is no minimum quantity for bulk mailing.
Do you offer bulk mailing services?
Yes, we offer bulk mailing services, including addressing, sorting, and postage.
Do you have a physical location or are you online-only?
We have a physical location and online presence for your convenience.
Can you help with trade show display design and setup?
Yes, we offer trade show display design and setup services.
What is your return policy?
Our return policy varies depending on the product.
How can I track the status of my order?
You can track your order online or by contacting our customer service.
Do you have a warranty on your products?
We offer warranties on specific products and services.
What is your customer service policy?
We are committed to customer satisfaction and offer support throughout the process.
Do you offer free design consultations?
Yes, we offer free consultations to discuss your project.
What is the turnaround time for most orders?
Turnaround times vary based on the project, but we strive for quick delivery. Turnaround times are usually discussed when you place an order.
Do you offer storage for printed materials?
Yes, we offer storage options for your printed materials.
Do you offer photography services?
We can recommend professional photographers for your project.
Do you offer promotional product services?
We can help you source and customize promotional products.
